Return and refund policy
(Click & Collect – Italina)
1. Nature of the sale
Orders placed on the Italina website are available for Click & Collect only, with collection at the restaurant located in Le Touquet.
2. Fresh food products and prepared to order
In accordance with Article L221-28 of the Consumer Code,
The right of withdrawal does not apply to:
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Pizzas
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Prepared meals
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Arancini
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Sliced deli meats made to order
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Fresh produce
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All preparations made to order
These products are perishable and/or personalized,
They cannot be returned or refunded.
3. Non-perishable grocery products
For dry grocery products (pasta, sauces, oils, canned goods, etc.):
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A return can be accepted within 14 days
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The product must be unopened, unused, and in its original packaging.
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The receipt or proof of purchase is required.
The refund will be issued after verification of the returned product.
4. Defective product or order error
If an error occurred during your order or if a product is defective:
Please contact us on the day of collection with:
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A photo of the product in question
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Your order number
A suitable solution (replacement or partial refund) may be offered.
5. Contact
For all requests relating to returns or refunds:
Italina
79 Rue de Metz
62520 Le Touquet-Paris-Plage
📧 Email: (enter your email here)
📞 Phone: 03 21 05 67 41